Terms of Service

1. Acceptance of Terms

By accessing, browsing, or using the 3DLoadCalculator platform, website, software, or any associated services (collectively, the “Service”) provided by Alterna Ic ve Dis Ticaret A.S. (“Company,” “we,” “us,” or “our”), you (“User,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by these Terms of Service (“Terms”) and our Refund Policy, which is incorporated by reference. If you do not agree, you must not use the Service.

By creating an account, you confirm that you are at least 18 years of age and have the legal authority to enter into this agreement. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.

2. Description of Service

3DLoadCalculator is a software tool that generates automated cargo load plans for containers, trucks, and other freight vehicles. The Service uses algorithms to suggest placement and arrangement of cargo items based on data you provide. The Service is intended as an informational and planning aid only, and does not replace professional logistics expertise, engineering judgment, or compliance verification.

3. No Guarantee of Accuracy or Correctness

THE SERVICE PROVIDES AUTOMATED CALCULATIONS AND LOAD PLAN SUGGESTIONS ON AN “AS-IS” AND “AS-AVAILABLE” BASIS. WE DO NOT WARRANT, GUARANTEE, OR REPRESENT THAT ANY LOAD PLAN, CALCULATION, WEIGHT DISTRIBUTION, STACKING ARRANGEMENT, OR ANY OTHER OUTPUT GENERATED BY THE SERVICE IS ACCURATE, COMPLETE, CORRECT, SAFE, OR FIT FOR ANY PARTICULAR PURPOSE.

You expressly acknowledge and agree that:

• All load plans, calculations, weight estimates, volume computations, balance assessments, and any other outputs generated by the Service are approximate estimates only and may contain errors, inaccuracies, or omissions.
• The Service does not guarantee compliance with any applicable laws, regulations, weight limits, axle load restrictions, road safety standards, maritime regulations, or any other legal or industry standards.
• The Service does not account for all real-world variables including, but not limited to: cargo irregularities, material fragility, temperature sensitivity, hazardous material regulations, road conditions, vehicle-specific tolerances, securing/lashing requirements, center of gravity dynamics during transit, or any other factor that may affect load safety and legality.
• You are solely and entirely responsible for independently verifying, validating, and approving every load plan and calculation before acting on it.

4. User Responsibilities and Obligations

By using the Service, you accept full and exclusive responsibility for:

• Verification of all outputs: You must independently verify every load plan, weight calculation, balance assessment, and any other output before implementation. This includes, but is not limited to, cross-checking against actual cargo weights, dimensions, and your vehicle’s specifications.
• Regulatory compliance: You are solely responsible for ensuring that every loaded vehicle complies with all applicable local, state, national, and international laws, regulations, and standards, including gross vehicle weight limits, axle weight restrictions, height restrictions, hazardous goods regulations, and any other applicable requirement.
• Safety: You must ensure that all cargo is properly secured, balanced, and loaded in a manner that does not pose a risk to the driver, other road users, or the cargo itself. The Service does not replace qualified loading personnel or professional inspections.
• Input accuracy: You are responsible for the accuracy and completeness of all data you enter into the Service. Inaccurate inputs will produce inaccurate outputs.
• Professional judgment: You must exercise your own professional judgment and expertise when using any output from the Service. The Service is a planning aid and must not be relied upon as the sole basis for loading decisions.

5. Prohibited and Restricted Goods

You agree that you shall not use the Service to plan, organize, or facilitate the transport of any goods that are prohibited, restricted, or regulated under applicable local, national, or international laws or regulations. Without limiting the generality of the foregoing, the Service must not be used in connection with the transportation of:

• Alcoholic beverages of any kind, including but not limited to beer, wine, spirits, and liquor.
• Tobacco products of any kind, including but not limited to cigarettes, cigars, pipe tobacco, chewing tobacco, snuff, electronic cigarettes, vaping products, and any related nicotine delivery devices.
• Narcotics, controlled substances, and illegal drugs as defined by any applicable jurisdiction.
• Weapons, firearms, ammunition, and explosives, unless explicitly authorized by applicable law and with our prior written consent.
• Counterfeit, pirated, or stolen goods.
• Any other goods whose transport is prohibited, restricted, or requires special licensing under any applicable governmental authority, regulation, or international treaty.

You are solely responsible for determining whether the goods you intend to transport are lawful and permitted in all relevant jurisdictions. We make no representations regarding the legality of transporting any specific goods and accept no liability for your failure to comply with applicable restrictions.

ANY USE OF THE SERVICE IN VIOLATION OF THIS SECTION CONSTITUTES A MATERIAL BREACH OF THESE TERMS AND SHALL ENTITLE ALTERNA IC VE DIS TICARET A.S. TO IMMEDIATELY TERMINATE YOUR ACCESS TO THE SERVICE WITHOUT PRIOR NOTICE, WITHOUT REFUND, AND WITHOUT LIABILITY. WE FURTHER RESERVE THE RIGHT TO REPORT SUCH ACTIVITY TO THE RELEVANT AUTHORITIES.

6. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, ALTERNA IC VE DIS TICARET A.S., ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUCCESSORS, AND ASSIGNS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF, OR INABILITY TO USE, THE SERVICE, INCLUDING BUT NOT LIMITED TO:

• Any financial loss, cargo damage, or property damage resulting from following or relying on load plans generated by the Service.
• Any fines, penalties, tickets, or citations imposed by any governmental or regulatory authority due to overweight vehicles, improperly balanced loads, or non-compliance with any applicable law or regulation.
• Any personal injury, bodily harm, or death arising from the loading, transportation, or unloading of cargo based on the Service’s outputs.
• Any business interruption, loss of profits, loss of contracts, or loss of revenue arising from reliance on the Service.
• Any third-party claims brought against you as a result of your use of the Service.
• Any delays, detention charges, demurrage, or additional shipping costs resulting from re-loading, re-arranging, or rejecting loads based on the Service’s outputs.

This limitation of liability applies regardless of the legal theory under which damages are sought, whether in contract, tort (including negligence), strict liability, warranty, or otherwise, and even if we have been advised of the possibility of such damages.

7. Indemnification

You agree to indemnify, defend, and hold harmless Alterna Ic ve Dis Ticaret A.S., its officers, directors, employees, agents, affiliates, and licensors from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

• Your use of or reliance on the Service or its outputs.
• Any cargo loading decisions you make based on the Service’s outputs.
• Your violation of these Terms.
• Your violation of any applicable law, regulation, or third-party rights in connection with your use of the Service.
• Any third-party claims arising from your loading, transportation, or delivery of cargo that was planned using the Service.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE EXPRESSLY DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability and fitness for a particular purpose.
• Warranties of accuracy, reliability, or completeness of any information or output provided by the Service.
• Warranties that the Service will be uninterrupted, error-free, or free of harmful components.
• Warranties that the outputs will meet your specific requirements or comply with any specific regulations applicable to your operations.

No advice or information, whether oral or written, obtained from us or through the Service shall create any warranty not expressly stated in these Terms.

9. Assumption of Risk

You acknowledge that the loading and transportation of cargo involves inherent risks. By using the Service, you voluntarily assume all risks associated with the loading, transportation, and delivery of cargo, including but not limited to risks of property damage, financial loss, personal injury, regulatory non-compliance, and third-party claims. You agree that Alterna Ic ve Dis Ticaret A.S. bears no responsibility for any adverse outcome resulting from your use of the Service.

10. Intellectual Property

All content, software, algorithms, designs, text, graphics, and other materials comprising the Service are the property of Alterna Ic ve Dis Ticaret A.S. or its licensors and are protected by intellectual property laws. You may not copy, modify, distribute, reverse-engineer, or create derivative works of any part of the Service without our prior written consent.

11. Account Security and Data

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use. We reserve the right to suspend or terminate accounts at our discretion.

You retain ownership of the data you input into the Service. By using the Service, you grant us a limited license to process your data solely for the purpose of providing the Service to you.

12. Payment and Subscription

Certain features of the Service may require a paid subscription. We reserve the right to modify pricing with reasonable notice. Continued use after a price change constitutes acceptance of the new pricing.

Payments for the Service are processed by Paddle.com (our Merchant of Record). By purchasing a subscription, you agree to Paddle’s Buyer Terms & Conditions.

13. Refund Policy

You may request a full refund within 14 days of the original transaction date, without giving any reason. Refunds are processed using the same payment method used for the original transaction. For complete details, including cancellation procedures, subscription refunds, and processing timelines, please refer to our Refund Policy.

By accepting these Terms, you also agree to the terms set forth in our Refund Policy, which forms an integral part of this agreement.

14. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. Upon termination, your right to use the Service ceases immediately.

Without limiting the foregoing, we reserve the right to immediately terminate your account and access to the Service, without prior notice, refund, or liability, if we determine or reasonably suspect that you have:

• Used the Service in connection with the transport of prohibited or restricted goods as described in Section 5.
• Violated any applicable law, regulation, or governmental restriction in connection with your use of the Service.
• Provided false, misleading, or fraudulent information regarding the nature of goods being planned for transport.
• Engaged in any activity that poses a legal, regulatory, or reputational risk to Alterna Ic ve Dis Ticaret A.S..

Sections 3, 4, 5, 6, 7, 8, 9, 15, and 16 survive termination.

15. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of Turkey, without regard to its conflict of laws provisions. Any disputes arising under these Terms shall be resolved by the courts and enforcement offices of Istanbul, Turkey, which shall have exclusive jurisdiction.

16. General Provisions

• Entire Agreement: These Terms constitute the entire agreement between you and Alterna Ic ve Dis Ticaret A.S. regarding the Service and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision.
• Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights at any time.
• Modifications: We reserve the right to modify these Terms at any time. We will provide notice of material changes. Your continued use of the Service after such changes constitutes acceptance of the modified Terms.

17. Contact Information

If you have any questions about these Terms, please contact us at: support@3dloadcalculator.com

Alterna Ic ve Dis Ticaret A.S.
Kisikli Mah. Alemdag Cad. Masaldan Business Center E Block F:4 34692 Istanbul Turkiye